Questions about your profile, a report you need to file, a billing question, or a privacy request? Our support team answers every message - usually within a few hours, always within one business day. No phone trees, no scripts, no third-party outsourcing.
We deliberately keep contact simple - one email address for support, one mailing address for legal and privacy requests. No form to fill out, no ticket numbers to remember.
For account help, profile review, billing questions, scam reports, and general feedback, email us directly at [email protected]. Include your username and a short description - the more detail you give, the faster we can help. Replies usually arrive within a few hours.
For legal notices, privacy requests under GDPR or CCPA, or formal correspondence, write to: RoadHeart, c/o Trust & Safety, 1201 Logistics Way, Suite 240, Dallas, TX 75201, United States. Please include a return email so we can respond promptly.
RoadHeart support runs seven days a week because trucker dating doesn't stop on the weekend, and neither does life on the road. Here's exactly what to expect when you write in.
Support hours are Monday through Sunday, 7:00 AM to 11:00 PM Central Time. After-hours messages are queued and answered first thing the next morning. There is no phone line - we found drivers prefer asynchronous email they can read at a fuel stop over waiting on hold from a rest area with two bars of signal.
One thing we will never do: ask for your password, your CDL number, your Social Security number, or payment information over email. If you receive a message claiming to be from RoadHeart asking for any of those, forward it to [email protected] so we can investigate.
A lot of common questions are already answered on these pages. Check them first - you'll usually get an answer faster than waiting for a reply.
Spot scams, red flags, and romance fraud patterns specifically targeting truck drivers. Includes guidance on first meetings, reporting bad actors, and protecting your privacy on the road.
Read safety guidanceWhat data we collect, how it is used, who it is never shared with, and how to submit a GDPR or CCPA request. Written in plain language because dating data is sensitive data.
Read privacy policyReal RoadHeart members sharing how they met, what worked, and what they wish they had known on day one. The best preparation for your own conversations on the platform.
Read driver stories