Right to Access
Request a full copy of the data we hold about you in a portable format. Includes profile, messages, and activity logs.
Trust & Transparency
RoadHeart Privacy Policy
Plain English, no buried clauses. Here's exactly what we collect, why, and how you stay in control of it.
Your Privacy on a Dating Platform Matters
Dating data is sensitive - especially for OTR drivers who can't afford coworkers, shippers, or dispatch stumbling across their profile. RoadHeart was built around a simple promise: we collect only what's needed to connect you with real people, we never sell personal data to brokers, and we let you delete everything in two clicks. This policy explains the details.
What Information We Collect
We collect three categories of information. Each one exists for a specific reason tied to making trucker dating work - not for advertising or resale.
Account information
- Email address - required to create your account and recover access if you lose your password.
- Date of birth - required to confirm you're 18 or older, per our Terms.
- Phone number - optional, used only for two-factor authentication and account recovery.
- Password - stored hashed and salted with bcrypt. Plain-text passwords are never stored or logged.
Profile information
- Display name, age, gender, home base city/state - visible on your profile to other members.
- Bio, photos, and self-described route or driving role - content you choose to share. You can edit or remove any of it at any time.
- Optional CDL verification document - reviewed once by a moderator, then deleted within 30 days. Only the verification badge remains visible; the document itself is never displayed.
- Preferences - who you're hoping to meet, route corridors, and what kind of relationship you're looking for.
Usage and device information
- Approximate location - derived from IP at city level for route matching. We do not track precise GPS.
- Device type, browser, and operating system - to optimize the mobile experience for spotty truck-stop signal.
- Activity logs - messages sent (encrypted in transit), Waves and Connects, login times, and reports of abuse.
How We Use Your Information
Here's the bottom line: every use below either makes the platform work, keeps members safe, or is required by law. Nothing else.
- To run your account - log you in, send password resets, and back up your data so you don't lose it if your phone dies at a Pilot Flying J.
- To match you with compatible members - route compatibility, home-base proximity, and stated preferences power the "Drivers You May Like" feed.
- To keep the community safe - detect bots, romance scammers, and impersonation. Reports are reviewed within 24 hours.
- To communicate with you - match notifications, security alerts, and occasional product updates. You can opt out of marketing email at any time.
- To improve RoadHeart - aggregated, de-identified analytics tell us which features actually help drivers. Individual behavior is never tied to your public profile.
- To meet legal obligations - respond to lawful court orders, fraud investigations, and consumer-protection requests.
Third-Party Sharing & Service Providers
We do not sell your personal information. Period. We share limited data only with vetted service providers who help us run the platform, under strict contracts that prohibit them from using your data for any other purpose.
| Provider type | Purpose |
|---|---|
| Cloud hosting (AWS, US-East regions) | Stores your account, profile, and messages on encrypted servers. |
| Payment processor (Stripe) | Processes optional premium subscriptions. RoadHeart never sees full card numbers. |
| Email delivery (Postmark) | Sends transactional email - password resets, security alerts, match notifications. |
| Photo verification & moderation | Reviews uploaded photos and CDL documents to confirm authenticity. |
| Analytics (privacy-friendly, no third-party cookies) | Aggregate page views and feature usage. No cross-site tracking. |
| Law enforcement | Only in response to valid legal process or to prevent imminent harm. |
Cookies & Tracking Technologies
RoadHeart uses a small number of essential cookies (keeping you logged in, remembering dark mode), plus privacy-friendly analytics. We do not use third-party advertising cookies or cross-site trackers. For the full breakdown of cookie types, durations, and how to disable each one in your browser, see our Cookie Policy.
Your Rights Under GDPR & CCPA
Whether you're covered by Europe's GDPR, California's CCPA/CPRA, or any other modern privacy law, RoadHeart honors the same rights for every member. You can exercise any of these by emailing [email protected] from the address on your account - most requests are completed within 30 days.
Right to Correct
Fix anything that's inaccurate. Most profile fields are editable directly from your account settings without contacting us.
Right to Delete
Erase your account and personal data permanently. Two clicks in Settings → Account, or email us. We confirm within 7 days.
Right to Opt Out of Sale
RoadHeart does not sell personal information, so there is nothing to opt out of. We confirm this annually to California regulators.
Right to Restrict Processing
Pause certain uses of your data - for example, hiding your profile while you take a break from the road without deleting it.
Right to Lodge a Complaint
Contact your local data protection authority (e.g., your state Attorney General or the EU supervisory authority) if you're unsatisfied with our response.
Data Retention & Privacy Requests
We hold profile data as long as your account is active. If you delete your account, your profile and messages are permanently erased within 30 days, except where we're legally required to retain limited records (fraud prevention, tax compliance) for up to seven years. Inactive accounts that haven't logged in for 24 consecutive months are automatically flagged and deleted after a reminder email.
For any privacy question - including data access, deletion, or a concern about how we handled your information - email [email protected]. We respond within 5 business days and complete most requests within 30 days. For broader account help, see our Contact page. For tips on staying safe on the platform itself, read our Safety Tips.